Viewing Invoices

You can view your invoices in Commerce Manager.

1. To do this, go to Subscriptions > Invoicing. A list of your invoices is displayed.

   Option	Description
   Invoice ID	A unique identifier for an invoice.
   Created	The date and time an invoice is created.
   Subscriber ID	The unique identifier of a subscriber who generated an invoice.
   Tax Required	Whether tax is required for an invoice.
   Tax Status	One of the following: Tax Applied - Tax is applied. Pending Tax - the tax amount is not yet finalized. Not Required - Tax is not required.
   Payment Status	One of the following: Paid - The invoice is paid. Unpaid - payment is outstanding.

2. Select an invoice to view an invoice's details.

   Option	Description
   Payment Status	One of the following: Paid - The invoice is paid. Unpaid - payment is outstanding.
   Invoice ID	A unique identifier for an invoice.
   Subscription ID	A unique identifier for the subscription generating the invoice.
   Created	The date and time an invoice is created.
   Billed to Subscriber	The subscriber name, Email address and, ID.
   Billing Period	The billing period start date and end date. See Creating Plans.
   Billing Period length:	The billing period length. See Creating Plans.
   Tax Required	Whether tax is required for an invoice.
   Tax Status	One of the following: Tax Applied - Tax is applied. Pending Tax - the tax amount is not yet finalized. Not Required - Tax is not required.
   Payment Attempts	In Subscriptions, by default, the number of payment retries is 10. You can set this to a limit between 0 - 20, depending on your requirements. Each payment retry is made as a payment run. Once the number of payment retries reaches the limit, the payment retries stop, resulting in the status of the invoice being unpaid. See Creating Dunning Rules.
   Payment ID	A unique identifier for a payment.
   Payment Status	One of the following: Paid - The invoice is paid. Unpaid - payment is outstanding.
   Refund	A payment against this invoice can be partially or fully refunded. See Refunding a Payment.
   Report	You can use the report to track your payment operations in Subscriptions. See Billing, Tax & Payment reports.
   Product Description	The description of the subscription product. See Creating Offerings.
   Pricing	The product price. See Product Pricing.
   Product Price Includes Tax?	Whether the product price includes tax.

Refunding a Payment

You can partially or fully refund a successful payment against an invoice.

1. Go to Subscriptions > Invoicing and select an invoice.
2. In the Payments table, select Refund next to the payment you want to refund.
3. In the Refund Payment panel, review the Payment ID, the date the payment was made, and the original amount.
4. Enter an Amount. This defaults to a suggested amount, and cannot exceed the amount still available to refund.
5. Enter a Reason for the refund. This field is required.
6. Select Refund.

Existing refunds against a payment are listed in the same panel.

note

Refunding a payment requires the subscription billing permission. If you cannot see the Refund button, ask your Commerce Manager administrator for access.